***For our customer's convenience we offer Fast, FREE shipping on orders over $250.00 via FedEx Ground. For these products our Fast, FREE shipping can only be offered when the item that you have purchased is shipping within the continental USA. However, we welcome international shoppers and will happily ship any of our items to destinations outside the continental USA for an additional shipping charge.***Tracking Information:
Please contact us immediately if your merchandise arrives damaged.
You must contact us within 21 business days of receiving a damaged order. This is the deadline that we are given to file your damage claim. If you wait longer than 21 days, we will need to charge a 15% replacement fee, because of the additional cost to us.
In order for your damage claim to be processed as quickly as possible, please e-mail us a photo of the damaged merchandise to the e-mail address listed below. For further instructions on damaged items procedures, please contact us by phone @ 866-237-0075 or by e-mail at firstname.lastname@example.org
Please be very careful when opening your roll of carpet or box of glue, as we cannot be responsible for damage caused by cutting open the heavy duty plastic wrap or cardboard boxes. Any marine carpet or marine carpet adhesive damaged during unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY VIA PHONE as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped. If you refuse delivery after placing your order you are responsible for all fees associated with rerouting the merchandise to and back to us.
At PontoonTrailers.com we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged a 10% restocking fee.
To return, please send merchandise prepaid in its original unused condition to our address listed below. We will then exchange the merchandise or refund the merchandise amount by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges.
All items returned in a non-re-sellable condition, or with missing parts will be charged a restocking fee upon inspection at PontoonTrailers.com discretion. There are no returns for special order items, custom cut carpet lengths, electronics or hazardous materials, such as, but not limited to, paint, oil, resins and adhesives.