Free shipping is standard on orders totaling at least $250.00.
$9.99 Flat shipping fee will be applied to orders totaling less than $250.00
All of ourpontoon trailer parts and pontoon trailers accessories ship via Fedex or Freight. You will not need to be home at the time of delivery as Fedex will leave your packages without a signature authorization. If you are to receive a freight shipment we will provide you with a BOL Tracking Number and the freight lines will coordinate delivery to your home or business. If you request a signature confirmation, we can provide that however there is a charge per package for this service
Pontoon Trailers Pontoon Trailers do not ship for free. These are pick up only in Mishawaka, IN or Lebanon MO. If you are picking up in Indiana or Missouri, we do have to charge sales tax.
We do allow professional hauling company's to pickup trailers, we will need notice of their arrival. They will need the proper paperwork in order for you to be tax exempt. If they do not have the proper paperwork we will charge 7% Indiana Sales Tax. If you are a customer from the state of Michigan, you will be charged Indiana Sales Tax regardless if you are picking this up or using a hauling company.
If for any reason an order is missing after it has been shipped to you, you must contact us immediately. Fedex will do their best to search for the package(s). If the package does indeed come back as lost, we will file a claim on your behalf with Fedex and ship out a new product. These claims can take up to 14 days. If your order has shipped and delivered and you contact us after 7 days after delivery and say that it has not delivered. We can file a claim however due to Fedex shipping policy we are not responsible for any missing packages after delivery.
Below is the Fedex Transit Map for all items shipping out of Mishawaka!
Tracking Information: Once your merchandise is ready to be shipped we will update your account as well as send you an email with all of the tracking information. You may then track the progress of your shipment by visiting FedEx Tracking and providing your tracking number into the required field.
Please contact us immediately if your merchandise arrives damaged.
You must contact us within 21 business days of receiving a damaged order. This is the deadline that we are given to file your damage claim. If you wait longer than 21 days, we will need to charge a 15% replacement fee, because of the additional cost to us.
In order for your damage claim to be processed as quickly as possible, please e-mail us a photo of the damaged merchandise to the e-mail address listed below. For further instructions on damaged items procedures, please contact us by phone @ 866-237-0075 or by e-mail at firstname.lastname@example.org
Please be very careful when opening your roll of carpet or box of glue, as we cannot be responsible for damage caused by cutting open the heavy duty plastic wrap or cardboard boxes. Any marine carpet or marine carpet adhesive damaged during unpacking cannot be returned for a full refund.
IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY VIA PHONE as you will be responsible for all costs associated with restocking and rerouting the merchandise after it has been shipped. If you refuse delivery after placing your order you are responsible for all fees associated with rerouting the merchandise to and back to us.
At PontoonTrailers.com we take pride in our products and we want you to be completely satisfied with your purchase. We will gladly refund or exchange most merchandise for any reason within 30 days from the original purchase date. Items returned after 30 days from the original purchase date will be charged a 10% restocking fee. To return, please send merchandise prepaid in its original unused condition to our address listed below. We will then exchange the merchandise or refund the merchandise amount by the original payment method. Customers are responsible for the shipping costs for returns and/or exchanges. All items returned in a non-re-sellable condition, or with missing parts will be charged a restocking fee upon inspection at PontoonTrailers.com discretion. There are no returns for special order items, custom cut carpet lengths, electronics or hazardous materials, such as, but not limited to, paint, oil, resins and adhesives.